Do you have a question about your courses or your research? Communication is so important in genealogy in order to keep abreast of constantly evolving information. The same is true within International Institute of Genealogical Studies. As a student at the Institute, there are several ways you can communicate with us and your fellow students (see below).
We are here to help! We want all of our students to enjoy their learning experience. Please do not worry or fret over your courses by yourself. We are here to help you and help you understand what is being taught.
**** NOTE: Our social media accounts are NOT monitored regularly. If you need an answer quickly, please call us on the telephone. We can be reached at 1-800-580-0165, ext. #1 (North America). Please leave a message if no one answers. We will call back.
#1 By email to the Institute
**** NOTE: When contacting us, please INCLUDE your FIRST & LAST NAME, and the full COURSE TITLE, including the COUNTRY, if it is a records course. It is also helpful if you include the module number and section title you are referring to.
i) email@example.com – for general questions and questions pertaining to your course exam.
ii) firstname.lastname@example.org – to advise us of broken links in your course materials and assignments — Please GIVE SPECIFIC DETAILS; i.e., provide the COURSE NAME, MODULE NUMBER, WEBSITE NAME, and URL.
#2 By email to a fellow student
When you view a fellow student’s public assignment SUBMISSION/ANSWER, and you would like to contact them about something in their posting, simply click on the envelope icon to the right of the student’s name. A new window will open where you can type your message. For privacy reasons, you will not see the recipient’s email address. They have the option to reply or not.
#3 Follow the Institute’s Blog
Go to our Blog website and scroll down. On the right-hand side of the page, you will see Subscribe to Blog via Email. In the text box, enter your email address and click on the Subscribe button. Once subscribed, you will receive an email each time we post an article. Each blog article includes a link to write a comment or share via social media. Look for these options at the end of each blog post.
#4 Follow us on Twitter
Once signed into your Twitter account, search for us on Twitter by our Twitter name @GeneaStudies. On our Twitter page, click on the Follow button to subscribe to our tweets. Not a member of Twitter? No problem, just go to Twitter and join. Membership is free.
#5 Follow the Institute on Facebook
To follow us on Facebook, you must be a member. To join, go to Facebook and sign up. Find us on Facebook and click on the Like button on the top right of our page.
#6 Follow us on Pinterest
To follow us on Pinterest, you must be a member. To join, go to Pinterest and sign up. Find us on Pinterest here. Click on the Follow button to view our various boards.
#7 Subscribe to our YouTube Channel
(International Institute of Genealogical Studies)
View our library of videos which includes “Back to School Orientation“, special Student Lounge presentations, and more. Just go to our YouTube channel and click Subscribe.
#8 Join a GenealogyWise group to communicate with your fellow students
Go to GenealogyWise and Sign Up. There are groups set up for each of the Institute’s country streams; i.e., American, Australian, Canadian, Eastern European, English, German, Irish, Italian, and Scottish, as well as Methodology, DNA, Librarianship, Alumni, and First Timer FAQs.
#9 Follow GenealogyWise on Facebook
To follow us on Facebook, you must be a member. To join, go to Facebook and sign up. Find GenealogyWise on Facebook and click on the Like button on the top right of our page.
#10 Follow GenealogyWise on Twitter
Once signed into your Twitter account, search for GenealogyWise on Twitter by our Twitter name @GenealogyWise. On our Twitter page, click on the Follow button to subscribe to our tweets. Not a member of Twitter? No problem, just go to Twitter and join. Membership is free.
#11 Consultation with an instructor ($)
If you want to have a one-on-one consultation with an instructor, this can be arranged. Please email to request an appointment. When emailing, please provide some information as to what course, and some background details you would like to discuss so we can recommend a consultation with an appropriate instructor. The consultation with an instructor is available for a modest fee.
#12 “Message us” via any page on our website
When you visit any webpage on our website, at the bottom right of the page is a link to “Message us.” You will be asked to provide your email address along with your question. Please remember to include the COURSE NAME, MODULE NUMBER, and SECTION/ASSIGNMENT NAME. You will either receive a response in the message area or in an email.
Good luck with your studies and research!
Sue de Groot, PLCGS
International Institute of Genealogical Studies
To Subscribe to our email list and receive updates, send us an email.
Visit our website for a complete list of online courses offered by International Institute of Genealogical Studies. Check our Course Calendar here. List of Packages available here.
Follow us on Social Media: Blog, Facebook, Twitter, Pinterest, YouTube.
*Note: Please be aware our social media accounts are monitored regularly, but NOT 24/7. If you have any questions, please contact the office directly.
1 (800) 580-0165
LEADERS IN ONLINE GENEALOGY EDUCATION since 1997